My friend and I tried Diamond for the first time yesterday. I read the good reviews and thought we'd give it a shot. We arrived 10 minutes early for our appts. The placed was packed. After we walked in they turned someone away because they wouldn't have a tech available for a couple hours. We waited a few minutes and were brought to massage chairs but asked not to put our feet in, just yet. About 15 minutes later we were beginning to wonder what was the hold up. There is an lady roaming around who must be in charge. Eventually, she gave us the ok to soak but by then the water was cold. She tried to drain some of the cold water and put in more warm but it never did get hot enough for me. When I reserved our appointments i specified the type of pedis we wanted but we were still given a book of options and asked to choose our service. Finally, about 30 minutes late 2 techs finished their manicures and came to us. I really don't get dry skin or have a lot of maintenance to do. I like my toes to be polished and the massage with hot stones to soothe my poor, tired feets. Unfortunately, I was dissatisfied with the hot stone rub. I did not feel soothed or that the stones were placed to help release the tension in the muscles to make the massage more effective. She also spent more time on one foot than the other so I can definitely say my left foot was neglected. She did do a good job with the polish. They offer other spa services including eyebrow tinting. My friend wanted to know more about it and the woman who does it seemed annoyed to have to answer a question. She was a little mean, actually. I don't think my friend and I will be returning and so the search for the best pedicure will continue.