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| - The staff is rude and irresponsible, and the glasses are poor quality. The employees refuse to do their jobs, and steadfastly refuse to do anything to better help you, the customer. It took them literally months to receive my glasses, and after I called every week for a month, they told me not to bother calling anymore, because they would call me when they got them in. Finally, after nearly 3 months, we stopped in to talk to them to see what the big holdup was, and found they'd had my glasses for almost a month and "we were about to send them back if you didn't come in soon to pick them up." I told them they had said they would call when they came in, and asked why they wouldn't bother calling one more time before returning a customer's set of glasses, and they indignantly refuted my claims, saying no one had said any such thing.
When I tried on my new glasses and needed to have them adjust the fit, they were too busy chatting to each other about gossip to pay any attention to me or to any of the other customers in the store. Every time I asked them to make any adjustment, they sighed, made it without really even interacting with me, and continued their conversation the whole time.
A few months later, after we moved out of state, we called multiple times to request a copy of the prescription, so that we would have it for our records. They refused to give it to me, citing a different false reason every time. Save yourself the headache of dealing with this company, and get your glasses and contacts from a real vision company.
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