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  • I have patronized Big Dog's Draft House on several occasions, and on this visit I thought it important to leave a comment. I arrived at 7:00pm to meet a party that had been at Big Dog's Draft House since 4:30. Upon meeting our party, my husband and I were informed that the rest of the group had been waiting for their "Green Beers" for over 20 minutes. My husband went inside to order at the bar, while I sat at our table on the patio. While I waited, others in my party beckoned our server, Lisa, several times, each time being told "you are my next table." During this time we watched Lisa serve the two tables nearest us repeatedly. Before Lisa finally arrived to take our orders, Sam, who appeared to be a busser, unwillingly took our orders. I ordered four drinks and a side of fries. One of the drinks and the fries I ordered arrived within 10 minutes (none of the other orders ever arrived). We continued to wait for the remainder of our order for the next 42 minutes. Finally, we decided that enough was enough and flagged down another server to get our check. After carefully looking over our tab, we noticed that we were charged for two items that did not belong to us. It took several additional minutes to reconcile the bill. Ultimately, after sitting idle for more than an hour we requested to speak to a manager. Patty arrived at our table and heard our complaints. After a long wait, we were able to close our tab. Patty returned to our table with three gift cards for $15 each. Big Dog's Draft House gets 1 star for their deliberately POOR service. And, 1 star for their attempt to appease us with gift cards.
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