The room, facility, and price/value were solid. Their processes or info systems, however, are disastrous. It literally took them 30 minutes to simply check us in, with just 3 guests in front of me in line when I arrived. After that 30 minute wait, the room they assigned hadn't even been cleaned and was somehow mis-communicated by housekeeping. Another poor process is they send you to the concierge for a parking pass, after the impossible check-in process completes. Good grief...