The Atty General needs to shut down this place! Their only skill set is add on sales for items that should have been included in the first place! Also beware that the sales reps (i. e, HP) do NOT work for them but for the manufacturer..."I don't have a boss". " I don't have a number for HP". Store mamager, " I'm sorry your are not happy but I can fix that for you and because I like you I will give the fix to you for 50% off." My first experience at Best Buy and my last!