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  • Service: Waxing So I have been here a few times before, for facials and waxing and they were average (no problems, friendly enough). I went on June 4th around 10:30. I asked if I could get my arms waxed, they said sure. I went into the room and the woman came in said hello. I asked if they were busy this morning, she nodded and said yes. She proceeded right away, placing the wax onto my entire right arm, it was thicker then the ones I've experienced at other salons as well as from my previous time. She started placing the paper on and ripping it off in very rushed manner. She was essentially hitting my arm (kind of like slapping it with paper). I ignored it at first; thinking she was in a rush but then as she continued it started to hurt and I had to tell her stop. I turned my forearm towards me and noticed bruises. I asked "Did you just do that?" She immediately denied it saying that "how could I do that? Bruises take time to appear" I told her that I didn't see these before. She called in her manager who obviously took her side and they both kept saying that bruises take time to show up. The manager left and the woman continued to say she did not cause them. "They were there before" she added. I was surprised and clarified, "you saw them before?" She said "yes" Then I asked her why she would wax over them so roughly or why she didn't point it out in the first place?" She said she wasn't being rough. She raised my left arm and we both examined it, perfectly fine. She started waxing, this time less rough. Smaller bruises appeared by the time I got to the car. I can't believe the way she waxed and denied what she did. On top of that lying about seeing bruises there before. Why wouldn't she bring that up to the customer or at least be more careful over the area? I tried telling them this. Never going back.
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