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  • I used to live within walking distance. I'd jog past it on the way to the gym, starbucks, whathaveyou and finally one day went in. I was hesitant about it since it's not in a normal "costume/bead store/specialty craft" location, but in Summerlin, which has pros and cons as I discovered. So that said: First off, they earned a SINGLE star from me based on the fact that the place is very clean, well organized, brightly lit, nice selection, etc. They are, however, remaining at that single star for a complete lack of customer service nor a friendly attitude. During the six visits I've had to Bead Haven, with the exception of my first visit almost four years ago (where I received excellent service from an older woman who was very friendly), the business had gone downhill tremendously after that initial trip. I've gotten everything from suspicious looks to the guy/girl asking me every three minutes if I need help to receiving completely different treatment than the older, "red hat society" shoppers from Summerlin, who stroll in to make bracelets for fun greeted with smiles. I've -never- seen a single smile shine my way. But hey, guess what. I'm self aware - Granted, I'm always dressed in my jeans/Tshirt/skater kind of look. I'm not your average client in there. However, regardless of what I'm dressed like, I shouldn't be treated with suspicion and a surly attitude. Money is money, and I wanted to spend it. Credit card minimum? SERIOUSLY? What irritated me the most was when I asked if they gave any discounts to those who work in the industry or in shows on the strip or anything, (like other bead places do such as NYC or LA or even bead stores downtown!) and they looked at me like I was from Mars with a very flat, "No, we don't." Frankly, I can order online from Hong Kong where shipping takes a week, Swarovski costs a fraction of here, there's no overhead, and the person online will give me very good customer service. I would much rather give my money to someone locally and support the economy, especially of a mom and pop place. But unless that business lets me know that it wants my money by being so outstanding in personality, I can't bring myself to pay six or eight times the amount of money. Because this place is expensive as heck and completely undeserving of my time.
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