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| - My first time trying Firehouse Subs today. (7/1) I was excited for the reviews and the meatball sub. Honestly, when I was kid, we got the best meatball subs from Sam's Club. I haven't found many places here in Vegas that offer a meatball sub since.
Consider the reviews were great, we decided to head on there for our Friday lunch. Walking in, people greeted us. Friendly, cool. Smells great in there too! I was a little confused on where we order but once I looked up, I saw the sign that said, Order Here. Pretty obvious. One person in front of us in line, didn't take long.
We walked up to the cashier, Kyra and wasn't even greeted. Bummer. I said hello and I got a mere smirk from her. She stood there while my husband finished deciding on what he wanted. I was set on trying the meatball sub. The whole time we stood in front of her, she didn't say anything to us. At first, I thought maybe we're doing this wrong? For a second I felt like a idiot. I've never been here before. I'm not used to this surrounding! What do I do?! Why isn't she helping?! Anxiety, over a sub. (How lame.) I decided to speak. I asked for the meatball sub. I was asked what size. Putting all my faith into a new place and the great reviews, I go for the large. My husband sets on a turkey/cranberry (yawn, boring.) We pay and we sit down. No thank you, thanks for coming. No nothing. Just a total of our change back.
It didn't take long for our food to come up. Not even 5 minutes, I'd say. The girl who gave us or food was a lot more pleasant than the cashier. Told us the meatball was on bottom and not to turn the bag any other way cause it'll spill. Thanks for the tip! Because my husband totally would've done just that! We got home ate our food. And it's was delicious! I ordered the large but she put down a medium which was a huge disappointed since the sub was so good! My pickle was wrapped in a little baggy, placed under the sub. It was a great pickle. I just wish it wasn't warmed up. I would give this place 5 stars if it wasn't for the cashier. Everyone else was great. Even those working on the subs going back and forth, working on steamers was friendlier than her. She seemed to more perky with others behind us, which is what got to me. Like, why didn't we get service like that? Did I do something wrong? As much as I loved the sub. My first experience was a bummer due to her customer service. I hate to let one person ruin it for me but it did. I might go back after a couple months months or so. But not anytime soon. Maybe a location closer to my work than home. Maybe better customer service? Because they seem to have some of it going on.
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