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  • Giving this washer/Dryer purchasing experience a 1 Star is being too generous. Two weeks ago I buy online, new larger set. The dryer order gets sent to Eastern store as the Charleston store is out, but no one tells me this. Come a delayed delivery day, they show up outside of the announced time, but we get it installed. First use the next day the dryer has a internal short, defective. OK, now comes the nightmare. I call many times, my rental house rep calls even more, after 10+ calls, to two stores, they claim they are out of the dryer, wait again. My 20 month old W/D set sits in the garage. Now three days later they show up and take the defective dryer away, but wait, they fail to re-install my good older dryer to use and it sits 10' away. Come 10 days later the replacement dryer is in, delivery set, NO ONE SHOWS UP! Call store, SORRY, we forgot to load. Four hours of our time gone. Next delivery is set for 4 days out! But NO, they show up the next day without any announcement, and leave since no one is home. Four days later, many more calls, they set delivery at 4-6 PM, and again, they show up at 2! No one home, but agree to come back at 2:45. So when they arrive, now nearly 2 weeks late, they realize the pick up crew that took the defective dryer also took my NEW gas line and vent hose!! Delivery men refuse to place in the hose, and leave it sitting in the garage! They did offer to take it back to the store, if you can believe that! Two weeks later, NO DRYER, tired of calling , and they stole my new hose and vent pipe. CC Refund time... RUN, NEVER USE THIS STORE FOR APPLIANCES.
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