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  • So my husband and I registered at Target and got thousands in gift cards and merchandise- needless to say we brought them a lot of business by registering. So when we went to return a phone we didn't use, one store said my husband couldn't return it because his max return without a receipt was met ($70), but he did have a receipt but they were going to do it without one. So I went in a few weeks later to use mine. The phone was $40, no high ticket item. But apparently our receipt was expired and they refused to do the exchange. The worst part was that the lady at the return desk, was like the return Nazi-and was yelling to the other cashiers how we had an expired receipt, and essentially confirming across the way what our situation was. So, I asked to speak to a manager, she came over and after much nonsense, they decide to call for approval from the "return hotline". While she is on the phone, she doesn't tell them that another Target told my husband we could return the phone, (with the expired receipt), and essentially was waiting with baited breath to hear a "NO" for our return. When she heard what she wanted, she said, "well they said NO". The most frustrating part of the whole experience is how we were treated- what happened to helping the customer?? Especially when you bring in a ton of business and shop there all the time. BAD customer service at this store!!!
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