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  • I write this review more for the customer service than for the food. Since they would not take a reservation over the phone, our party of 6 arrived at 6:30 on a Friday evening hoping it was early enough to not have to wait very long for a table. We were immediately told we were the "2nd party of six waiting". Off we went to the bar upstairs having given our cell number to the hostess so she could text us when our table became available. One hour and twenty minutes later, we still had no table! Worse yet, no one cared. Several hosts and hostesses with ear phones were running around the restaurant like chickens without heads. After several requests, we were told there were no tables of six available! So odd to be told that since directly in front of the bar was an empty table of two right next to an empty table of four!!! When we drew the hostesses attention to these two tables asking that they be put together to accommodate our party of six, she adamantly told us they were for reservations! I get people have reservations, but...why tell us an hour and twenty minutes prior that we are the second table of six waiting? Why not just be up front and tell us we have a ridiculously long wait ahead of us so we can decide if we actually want to stay? We wouldn't take no for an answer and the hostess finally seated us in the combined table for 2 and 4. The food? It was fine but that is not the point of this review. Terroni needs to step it up and be transparent when guests arrive hoping for a table. Be honest and tell us how long the wait is. Then let me decide if I want to wait...don't make me wait an unheard amount of time and then continually ignore me when I ask how much longer the wait is.
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