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  • Would have liked to provide a higher rating, but the service received was just disappointing and here was why: Long story short, we had one person order for the 6 of us. Perhaps a misunderstanding happened somewhere, and instead of 6 cones we were given 5. Whilst trying to explain that the blunder arose from 2 staffs separating our order, we were treated with contempt as if we were being dishonest in trying to receive an extra cone free which was not true at all. After going through receipts, the error was rectified. It was found that the 6th cone was not made because the customer before us coincidently had the same name as my friend, Daniel and ordered the same thing. As a result the second staff omitted that order because he thought it was a duplicate. A simple "sorry" would have sufficed, but we were offered no apology. It was truly a humiliating experience to be standing in queue with the staff shouting at my friend with frustration and other customers listening in. After that incident, all appetite was lost to even enjoy the cone. The situation could had been handled better, but it was not. All that to say that it was not worth going through that for a $6+ decked-out McDonald's cone. Although I do commend them in marketing crushed cookies and softserve well. Very good instagram bait. Will never return again.
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