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  • I am very UPSET that PODS not only CHARGED me $87.04 on 05/10/17 (without my permission) when they were "NOT" suppose to as documented by the phone rep that escalated my account to Francesca Moreno Moranti (PODS Customer Resolution Specialist) last week, but PODS also charged it several day before the 16th Billing cycle as it was pretty apparent that this was a charge that was manually put in by a person. I am on auto-pay and my card gets charged $87.04 every 16th of the month like clockwork for the past 13 years! I find it very hard that this is a system error. With no response, I have been calling and emailing Francesca Moreno Moranti (PODS Customer Resolution Specialist) since the 05/09. I then try her again today Wednesday 05/17/17 only to find out that she goes on vacation today thru Tuesday May 23, 2017. Frustrated and now seeing that PODS CHARGED me again today Wednesday 05-17-17 $146.88 (without my permission), I called PODS main customer service at 1-877-770-7637 today Wednesday 05/17/17 and spoke to Katrina The $87.04 and $146.88 per Katrina were the delivery charges as well as the May 17th thru June 16th charge that they were "NOT" supposed to charge for the following reasons... 1. My original contract from 2004 gives me free deliveries/pickups 2. PODS said I opened this account 1 year ago which is a LIE since I've had it and have been paying it since 2004 3. PODS had their warehouse address as my home address and wanted to charge me an additional fee to change it back and then to delivery my container to that new address which in actuality is the same address since 2004 as my original contract shows and they admitted that this was a system error but still wanted to charge me anyways. 4. MOST Importantly when I initially scheduled the delivery with the first rep, she told me they have very limited coverage and could not meet any of my requested dates and could only delivery it on the 05/11/17 with a pick up on 05/17/17 which was 1 DAY after my billing cycle of the 16th to which I brought to her attention and she said that they would NOT charge as this was the only dates PODS could do it. 5. She even said it would not be an issue even if it ran over a few days or so past the 16th as well (as this was promised and documented on my account with the rep who escalated this to Francesca Moreno Moranti, PODS Customer Resolution Specialist. Even though I have had my PODS container with them since 2004 which is over 13 YEARS and $13,578.24 dollars that I have paid them over those 156 months, they didn't even care. I want a FULL REFUND for the $87.07 and $146.88!!!
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