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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-01-20 00:00:00 (xsd:dateTime)
itemReviewed	Automall Autobody
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	My experience was less than seamless and yet, given the intense competition in this business, I feel it should have been. Communication was spotty while the work was being done. I was promised regular phone updates, which I sometimes got, but mostly I had to call and check on the progress. And when I did call, the response was always inexact: "probably" the car will be finished by such and such a time "if all goes well," etc. Those kinds of updates aren't really helpful. It's like when they tell you the "doctor will be in shortly," and you know that's a meaningless statement. You'd rather they just said the truth: "It's going to be 30 minutes--get comfortable and get over it." Further, the story of why the repair was taking longer changed from day to day. It was just unprofessional. A customer wants to feel appreciated, wants to feel secure about the competency of the people he's dealing with, and wants to feel as though the interaction was effortless. I felt none of those things. Adding insult to injury, the work was not completed properly. I had to point out a few missing details when the car was delivered--a misfitting panel, a misaligned headlight, etc.--and deal with a front office team, including the estimator, whose attitude was a bit of friendliness covering what I perceived as pure indifference. Yes, they took care of the shortcomings and did it very quickly, but I felt inconvenienced and annoyed that details weren't being carefully regarded. What does that lack of professionalism and lack of attention to detail say about the rest of the work that I couldn't see or lacked the expertise to know about?
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	R

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