After standing in line for 20 minutes with just one person is not acceptable. There is a line behind me and this is supposed to be faster then the post office. Also the pricing is different, it is cheaper if you do it online. The gut behind the desk was rude and not helpful at all. He completely called me out in front of these customers telling me that I have been crabby all morning. Well let's see, you wasted my time for twenty minutes and then I ask one simple question. His immediate response was , well go stand in line at the post office. Uhm customer service... Not even close. I guess if you want to pay over go here ! You are better off making an online account and doing it that way, I don't know what I was thinking.