I walked into this establishment and went to the front counter, there were 3 ladies standing there. One looked up from their conversation and said "what's up". How unprofessional. I stated why I was there (wanted to order a cake). And she said that they couldn't make the cake and then told me to call the owner because I guess she didn't want to be bothered in her conversation with the other ladies. I wish I would have got her name. Customer service should always be first.