Stopped in on a Saturday afternoon, the store was moderately busy. I wasn't really looking for anything in particular, but found myself leaving with 5 books. The store is huge. It is well organized with signs above each section. There is a Starbucks inside, so when you walk in there are all the yummy treats are right there. For someone on a diet, it's hard to walk by and say no. There is a seating area so if you want to sit for a treat or to read, or work there is plenty of room. Like other reviews I found the Customer Service to be seriously lacking. Nobody came up to me to ask if I needed help finding things and the particular cashier I had was unfriendly.