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  • I had the worst experience encounter in Lexus dealer Las Vegas service department. The A/c unit kept blowing out hot air when Auto-button was pressed. I brought my brand new Lexus NX 200T one year ago. And this had Never happened before. As I explained that to the service greeter, I could not believe my ears when he told me that there was nothing wrong with A/C unit because there are two thermostats in the car to control the air temperature. "Just adjust to the cold temperature and left the auto switch off" that I already had tried before and it did not work. Patiently, I reminded him that the A/C unit was not supposed to work that way, blowing hot air instead of cold air. I would like the dealer to check it out asap the same day. Then he said that is not possible because the service department is too busy. He handed me a appointment card to make a appointment for the next day. I could hardly believe I had to go though all this hassle to get any warranty work done by the Lexus dealer. so I called the appointment department and explained the situation involved. She promptly said she could have this taken care of right then by the service department . And no appointment was needed. Can anybody Imagine driving a car without A/C and with blowing hot air in Las Vegas!!! After more than half a hour waiting the service adviser came to see me stating again that there was nothing wrong with the A/C. I asked him if the service guy inspected the car, and he said No. At that point I insisted to have the A/C unit inspected to find out what the real problem were. He reluctantly agreed. Guess what the diagnosed came out and just as I suspected there were problems. The A/C service motor initialization and test operation were performed as stated in the finish work order. Sometimes one has to standup for his right to get anything done. In Summary here is a list of worst parts of this lousy service department . 1. Very reluctant to acknowledge customers car problem when it comes to honoring warranty work. Even to the point of denying problems even exist in spite of evidence. 2. Treat customers like a fool. 3. No communication between service personnel and service appointment department. They contradict each other. Or worse, service department tries to manipulate the customer in order to delay or postpone any warranty work. My advice is, don't try to bullshit the customers. Anybody who has the good judgment and able to afford to buy Lexus car can not be that stupid. And please do not insult our intelligence. Remember we, the customer DO have a choice where to give their business to. Definitely I would not do any future business with this dealer . Where are company's integrity and Lexus excellent service gone? P.S. the service greater was Ivan , Service Adviser was Javaier Alejandro Vargo - Hansen
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