We have always had wonderful servers and customer service from the store. Jake is our favorite person and I highly suggest asking for him if you stop in.
The store, bathrooms and dining area has always been clean and neat. My oldest son once broke those glass lamps they set on the table, and although I offered to pay for it, they said, "No problem. They break all the time. Don't worry about it!" All with a smile.
The food is always wonderful. My favorite is the fried fish dinner. My sons love the kids menu - which you know if you have kids, is VERY IMPORTANT. I've never had a problem with my food order.
My only downside thought would be for them to stop setting my children next to the fire lamps.