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  • Britney took excellent pictures of my daughter. I've used just about every studio and her pictures matched the quality of the portraits I've had taken at even Picture People. However it was difficult to receive them. I showed up on the day they were promised and the photographer was in a session. I waited 15 min. And my baby started fussing so I decided to try again later. The following day I stopped in again and AGAIN the photographer was in a session. The door was open so I peered in and she was just setting up props and had not started actually taking pictures yet. I asked nicely if she could just quickly grab my photos and she rudely told me she was in a session and cannot help me until she was done. I asked how long I would have to wait and she shrugged and said she couldn't help me. I pleaded that my baby was with my husband in the car and crying so I was pressed on time. I told her I simply could not make it back to that area again for a few days and she shut the door in my face! I've had photographers step out at JC Penneys to help a customer briefly and I didn't mind at all. They at least have a service bell AND HELP THEIR CUSTOMERS! I will not return to this studio. It is just too hard to get the photos I've paid for and already waited a week for. Really, it takes one minute to hand me an envelope. Her refusal is simply unacceptable.
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