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  • NEGLIGENT, INDIFFERENT CUSTOMER SERVICE: The afternoon of Sunday 6 August 2017 I went to this LA Fitness to inquire about facilities and joining. The young lady at the reception desk was courteous and efficient. She immediately went to an area to the right, as you enter, where there were 3 young men laughing and joking around. She returned and said someone would be with me in a moment. They could see me standing at the counter, but continued laughing and joking, with no interest in a potential new member. The young lady kept looking over at them nervously but seemed hesitant to interrupt their playing around. After 10 minutes or more I walked out, with them still goofing off. I could understand if one employee fell short of standards.....but not three at the same time. If this is the customer service at the time you are trying to get a customer to join, I can't imagine how negligent it must be once they've gotten your money.
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