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  • I had Dr Toledo as my Doctor for my 2nd child and this is the only reason why I wanted to go back to him for my 3rd child. 2 weeks ago I came in for an appnt to confirm my pregnancy, the result came back positive saw Dr Plotnitkskiy and was advised I needed to get some blood works done and come back in 2 weeks since I was only 5 and half weeks and they couldn't hear my baby's heart beat. Prior to scheduling my 2nd visit I asked their front desk to verify if I had to pay a $50 co pay each visit cuz it didn't sound right to me and I was advise yes. I then called my insurance to verify this and I was advise by my insurance that I only needed to pay one time copayment of $50 and rest of my visit will be billed to my insurance. My appnt finally came around and before heading to the office I called and spoke to the front desk girl name Mylene and told her my situation and that I needed to speak to their billing dept before heading to their office. She told me that person that handles billing is the girl name crystal. When I spoke to Crystal she tells me she doesn't Handle billing. To avoid getting bounced back and forth I called my insurance again and have them speak directly to Crystal where they advised her I don't need to pay anymore copay, crystal told us that there's another dept that handles that and that she would contact them for me. Long story short i never got a call from what they call billing dept so I decided to go in there and see the doctor and I was referred to a clinic manager name Holy. This Holy girl never came out to talk to me and they wouldn't let me see Dr Toledo unless I pay $50 copay. I was forced to pay that just so I can see him to let him know what's going on with his staff. As I get called they put me in the room and had a nurse check my blood pressure and tells me undress myself from the waste down as they would do a Pap smear. I waited for another 30 minutes and then finally Dr Toledo comes in the room. As I was explaining to him what I was upset about Holy walks in the room without introducing herself and starts explaining the billing situation to me, and then tells Dr Toledo to get out of the room as what I'm complaining about doesn't concern him. When Dr Toledo left the room I was calmly explaining to Holy the Situation and she tells me She has no time to look at the billing and talk to me and at this point she would rather lose a patient. This really got me furious as I couldn't believe how rudely she came in the room kicks Dr Toledo out and practically tells me to leave while I'm half way naked! No respect at all! I'm telling her can you first of all let me get dress and then she should talk to me then she walks out of the room and told me to leave and that she doesn't need to talk to me anymore. Don't go to this clinic they have the worst staff!!!!! Specially that Holy girl, I will file a complaint to Nevada medical board about how rudely I was treated by her And their staff.
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