Due to the inability to give zero stars, one it is.
To sum up my visit:
Front desk:
- the women that morning did not greet me when I walked in, I had to initiate my presence.
- the woman that assisted me (didn't see a name tag) had a bad attitude and gave off a nasty vibe. Her voice was not pleasant, more so her customer service skills were very poor and not friendly.
- not helpful at all, in addition to her harsh sarcastic communication skills towards patients. (I took notice of her behavior with other patients.)
Back office:
- the associate who roomed me, was fine. No comment.
- Dr. B was in the room for less than five minutes. Poor bedside manner. Disappointed in not receiving the full benefit of paying my specialist copay. I could've googled my concerns at this point.
Check out:
- the woman was nice and informed me that in a year I will get a reminder to make an appointment. Her customer service skills were good. No further comment.