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  • This is in regards to online ordering. I shop at Zaras ALL of the time - I love them. However, their shipping option called on track is terrible. I've ordered from them twice my first order was a backpack, jacket, loafers and one other item. I only got the jacket and the backpack - for whatever reason I never got the other package so they issued a refund because the loafers I ordered , they were the last 7. Sooo months and months later I decide to give them another go - I signed up for email/texting notifications. I have finger hut delivering all this week - they use ups and I get both packages and one is coming tomorrow on the 5th. I have 2 packages delivered via usps and they toss it on my patio and place the other in a locker. The one from Zara/on trac NEVER comes. So I call on trac after I been home all day waiting and getting packages because I got an email saying they had delivered my package. There was nothing on my porch nor my patio. There are two sides to my condos, both have building 12 unit 2065 but my side is 5650 and security saw their truck on the 5655 side. So they have concluded their investigation and either Zara is lying or on trac delivery driver is lying.
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