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  • Moral behind my long story - if you are aware that EAT24 has incorrect information and someone orders from EAT24 - you should have called to confirm that I knew what I was getting...instead of trying to upsell me, tell me I should have called instead of using EAT24, and kept comparing themselves to other companies...even though I never said anything about other companies. I have been to Shawarma House several times and the food is always delicious and always have the same lovely lady at the front desk. I am giving a three star due to the way I was "upsold" due to a EAT24 mistake, which I understand Shawarma House is not totally to blame. EAT24 states that falafel comes with 2 sticks where Shawarma house only offers 1 stick for their side order. I arrived to pick up my order and expressed my concern because it would not have been enough for my lunch. ( Shawarma House called to let me know pick up was ready but if they KNEW they were having those issues - they should have confirmed with me over the phone- and in that case I would have told them to change my order). I ended up spending way more than I should have. I would have gotten something different if I knew I was going to spend $4.00 on 2 Falafel sticks. The lady there tried to say "well we give you special garlic sauce and other locations use power and we make our food fresh so you get what you pay for" "I told her that I ordered everything vegan so the garlic sauce would not work for me. She then told me that for an additional dollar, she could add a third stick. The issue should have been corrected right then and there and then Shawarma house should have handled it directly with EAT24 to get the money back, instead she told me to contact EAT24 and request a refund. At least the DOLMAS WERE ON POINT TODAY! YUM. EAT24 responded and said that the "manager" at Shawarma house said incorrect information: Shena: I just spoke with the manager at the restaurant and he said it is $1.99/stick and that is why you only got 2 12:37pm Jody M.: That is incorrect. 12:39pm Jody M.: The manger told me to contact you directly and ask for a refund because they have contacted you several times in regards to this issue 12:39pm Jody M.: EAT24 states Falafel sticks $1.99. Having the S on there would make it plural. 12:40pm Jody M.: I ordered 2- expecting to get 4 sticks 12:40pm Jody M.: Your order form has it plural. Your order form is incorrect per the manager there. 12:40pm Jody M.: I would not have paid $1.99 for 1 stick 12:41pm Shena: Unfortunately I can not made them change anything. Jody M.: It has nothing to do with them. It has to do with you guys having incorrect information.
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