Today the were having problems at this Arby's. We've been there when the service was so good that we rang the bell 2 times on the way out. But not today.
We were the only people in the restaurant, and they had 5 or 6 lined up at the drive-through. They decided to help those people first, which annoyed us, because we were inside waiting for our food.
We think possibly they have a new man "cooking" because he kept making mistakes and the ladies in the front had to wait for him. They were loud about it, too, even complaining about not being able to multi-task.
Will we go back? Probably. It's convenient and usually it's fast. The food stays with us for a few hours and the iced tea is great! The shakes aren't thick enough for our liking, and they come out of machine that way so there's no control by the staff.