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  • First contacted Sho (trainer/owner of business) 2nd week of June. Paid our deposit, went to location indicated and business is basement of residence. Not a problem, as long as it's good. 1st class, 2 people signed up. In the middle of the class Sho gets into an argument with the other student about negative reinforcement. After the 1st class, no contact was made so we go to our designated out door location as planned. Waited at the park and no one showed up. I guess the other student cancelled. Where was the communication? My time's pretty valuable too... Reaching out to her afterwards and she says her dogs are going through some medical surgeries. That's a bad excuse and not a good reason. If I ran a business I'd make sure I contact my students that I can't make it. Phone calls or emails don't take long at all. Arrangements were made to have the class rescheduled, and by this time it's end of August. In between was a lot of "Can't this week, busy taking care of dog" and "I'm not available". In the end we asked for our money back, which was given but our EMT cost and time wasted was not reimbursed. She didn't offer to give a discount given the hassles we've gone through. It was either you want your money back or we'll try to schedule another class AGAIN! At least offering a discount it would've made our hassles worth it! Poor business practice! We feel that our puppy's prime puppyhood was wasted having to deal with her constant excuses with delaying classes. We wasted our summer time to train her outdoors because of the constant delays and excuses. In our OPINION, we feel that the constant delays have more of a connection with the lack of participants and students willing to sign up to her service. But that's only our educated guess. Let's just say we took our business elsewhere where it's run properly and has a storefront. The business transaction handled between us was unprofessional to say the least.
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