Had a bad experience with this lady named Debra, 4/2/2014. My cousin is a member and he forgot his Amex card. We only realize at the counter that we forgot our cash and my Amex card. Debra started lecturing us. With my cousin's thick accent, she thought I didnt understand a single English word. After numerous eye rolling, and insults, she didnt scan the items. The atm's failed to spit out $300. She was very racist and verbally abusive. She was rushing because it was 8.30pm. This is how you treat your members?