I signed up with this gym in the fall because my gym I loved closed. I also have my teen daughter and two younger kids I have signed up. We originally went to the Power location, but there was an incident at the childcare center which made me not want to take my kids so I signed up at this location. When I signed up I made it clear that I wanted a membership that would allow me to bring guests. My pass says 14 day membership so I figured that's what it was. Today I brought my mother who is a Planet Fitness member since she was on this side of town. My brother has taken her to other LA Fitnesses because he has a pass that allows guests. I dropped off my kids and when I came back she said they said she could not come in because she already came in before. I signed her up for this pass she received an email for and the manager told her no?!? So my 62 year old mom waited in the car. Then Sam left her a message shortly after asking when they can set up a time for her to come in. Not a very good way to get new cliental. She is now never wanting to go back and is very happy she is with Planet Fitness. The rest of the staff is very nice so I gave a two star rating, but maybe management needs to be looked at. I'm so upset that someone made my mother wait in the car after she already had a pass from me, I'm thinking about taking my two memberships and childcare elsewhere.