I purchased a used 2014 Nissan Sentra and took it to a local Nissan dealership for warranty repair. The dealer informed me that the vehicle had been in an accident and the repairs would not be covered under warranty, without the service records. I also learned that the accident had taken place while the car was a fleet vehicle at AutoNation Nissan Chandler in 2015.
I contacted AutoNation Nissan Chandler service department to request a copy of the service record for the repairs completed while they owned it. After one week, I finally realized they were not going to call me back, so I contacted Nissan Consumer Affairs. Nissan Consumer Affairs closed my case when AutoNation Nissan Chandler reported that they would not likely give me any information due to 'privacy'. What a joke!...Nissan Consumer Affairs didn't even speak with the service manager. It took two weeks and 9 telephone calls to get that response from Nissan Consumer Affairs.
I cannot understand how a dealership can refuse to return my inquiries, refuse to provide information, or stay in business while intentionally being unhelpful and disrespectful...a simple telephone call to tell me to 'get lost' would have been better. In response to the dealership hiding behind 'privacy', I have to ask whose privacy are they protecting...the car was owned by the dealership...weird! I currently own a Nissan and an Infiniti but rest-assured they will be the last ones in my driveway.