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  • Reading the reviews it is clear that there is serious East Coast loyalty for Dunkin Donuts - regardless of the customer service and quality at this specific location. People, please keep in mind: this is not an Edward vs Jacob decision, that is clearly important but subjective. No, we're talking about coffee and there ARE in fact metrics we can use to evaluate (and should use) to make our morning beverage decisions. Specifically, quality and customer service. 1. Quality The donuts here don't taste all that fresh, at least to me. I'll have one and then wonder why because it wasn't all that delicious. I much prefer the donuts at Krispy Kreme or Bosa Donuts to the ones at Dunkin Donuts. As for the coffee, it tastes somewhat watered down in my opinion. It's not all that strong and doesn't have much flavor. When I order my morning coffee, it would be nice to have the choice of different roasts rather than whatever generic coffee flavor was just brewed. 2. Customer Service This is were this DD location really misses the boat and is the reason why I will not be returning. This location is poorly designed with too little space inside to have a counter with chairs right along side the double line of people that forms in the morning. Encountering a line is one thing, but I don't appreciate feeling rushed through the line and barked at with the line, "What are you drinking?" At least at Starbucks and Dutch Bros the staff say, "Good morning," or express some pleasantries before just asking for my order. I also am disappointed that this location does not have carafes with milk. Asking how many sugars and half and half I want makes me feel like I'm giving my order to a flight attendant and then I panic thinking to myself, "What if that's not enough? What if I change my mind?" I have two hands and I'd like to decide how much cream and sugar to add to my own coffee, thank you!
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