About: http://data.yelp.com/Review/id/SEE3Zo6KynWlSnQnHAi-pg

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About: http://data.yelp.com/Review/id/SEE3Zo6KynWlSnQnHAi-pg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-12-12 00:00:00 (xsd:dateTime)
itemReviewed	University Of Nevada School Of Medicine: Family Medicine Center
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Even one star is too generous for the horrific customer service I received. And I have yet to step IN the office... I was a patient here for many years. I haven't had a need to see a doctor in about three years and called to make an appointment with my PCP. I was put on hold three times in over 25 minutes and when the staff member finally took my call she was rude and abrasive. She then proceeded to tell me I could not make an appointment with my doctor, that she would have to leave her a message to see if she would even see me. I said the doctor was who was listed as my primary physician and she said that didn't matter. The attitude was completely "too bad, I'm calling the shots here." She took my personal information and said someone would call me back to schedule if the doctor said she would see me, or to schedule with another doctor. A little compassion, transparency and kindness goes a long way. Perhaps there's a GREAT reason why I can't see my doctor. I would love to know what it is, other than "you don't get to decide who cares for you." Just like I take into consideration with my tone of voice and choice of words after being put back on hold several times, the staff should understand that when someone calls in they are sick or injured and need assistance not attitude. As a consumer, remember that you have a choice. You don't have to be treated poorly to get adequate medical care. I pay a lot of money for my family's healthcare. I don't pay this to be treated like I'm not worthy. Update on 12/17/14: Followed up on Monday 12/15 and was advised that no person by the name that was given to me on the phone Friday worked there and they have no record of my request. Today I was advised that my doctor would not see me; likely a result of my Yelp review. Look at all the one-star ratings... and caveat emptor.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Susan

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