This is my daughter's 2nd year @ UH and while there have been some small issues. I can't say enough about the management team. My daughter moved from Phase I into Phase II last summer and for some reason didn't receive a parking sticker: Called management (T.F.) , explained the situation, received the sticker to park and while I agree the building could be kept a little cleaner, that responsibility goes both ways. The students and management have a responsibility in keeping the facility clean and should help each other. I also agree that some items in need of repair take a little longer then what seems reasonable but again, It's a big facility and I feel with proper follow up on the side of the residents (or their parents) Management does it's best to make the corrections. Have not experienced broken pipes (presently dealing with a W/D waterline leak & bathroom items that require repair) but I am hopeful that Management will take care of these items over the Holiday break. I have never had a email that went unanswered or a concern that was not eventually resolved. Thanks again to management (T.F. & K.B.) If no one else noticed the improvement, I have ....
Keep up the good work, it's all a process !!!