Compared to my past experiences, this is significantly better than the average car wash joint. You choose your service with the touch screen interface in the beginning, then pull your car up to two guys who will guide your car in, and finally pre-wash your car prior to the car wash. So pretty standard but I didn't talk to any employees since the whole process was intuitive and easy to work with by myself. Self-vacuum is convenient, but I wish they provided towels so that I could dry off my car (perhaps I just wasn't looking hard enough). Would recommend since it's close to my office too.