My wife and I went here today for a good steak dinner and of course the Blooming Onion. Well the onion was great but the steaks were over cooked. Everything else was fine. We have been here numerous times and never had an issue. That said, everyone makes mistakes. We did not complain but the waitress realized we were less then satisfied. She told the owner and he came to see what the issue was. He asked how we ordered them and he agreed that they were not right. He said he would take them off our bill and offered us another steak, we declined and told him he didn't need to do that. He responded "I'm the owner and i can do what i want." Now that is costumer service. Very rare these days. Thank you sir and we will continue to frequent your fine establishment. I highly recommend this Outback Steakhouse.