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| - We were browsing options for dinner in the Fountain Hills area and were deciding between one of the numerous Italian restaurants here or "The cowboy place." The cowboy place won!
Saddle Bronc Grill looks like an old school saloon, with wood paneled walls, cowboy paraphernalia, and other Western style elements. The menu offers burgers, sandwiches, broasted chicken, and various steak dishes (To name a few).
We entered the restaurant to be greeted warmly by one of the servers (In charge of the bar seating area) and we were free to sit wherever we wanted. We chose an area off to the side for sit down service and the server that greeted us said Brenda would be with us shortly.
Well... It turns out Brenda thought it would be better to clear every single dirty table and then completely ignore us even though we were sitting in her section and were the only ones sitting down in her area. The gentleman who initially greeted us saw we had been waiting and decided to make up for it by taking our orders and serving us instead. As we waited for our orders I noticed more people trickling in and sitting at tables right next to us. Brenda decided to stop her random dilly dallying and thumb twiddling to hurry on over, take their orders right away and provide speedy service to them. Hmmm... Throughout our whole dining experience here she continued to chat with the other tables and pass by us but then act as if our table didn't even exist. I might be paranoid, but I get the sense she flat out refused to serve our table when we sat down and the bar server had to serve us instead.
Anyways, I ordered the special for the day, the prime rib. I ordered it "cowgirl size" (About $19 I think) but they also had a bigger "cowboy size". When it came out it was a giant portion despite it being the smaller size, and a thick cut of meat. I requested it medium rare and it came out just as ordered. It was a great deal for less than $20. It wasn't the most tender prime rib I've had but hey what do you expect for such a great price. The sides I got were a baked potato and vegetables. The baked potato was good, it's hard to mess up a baked potato after all. The steamed vegetables tasted institutional, it looked like the kind of stuff you might get from the freezer section at the grocery store, and had a weird artificial butter taste to them.
Overall the food is OK, and aside from the rude server that we were supposed to have, our actual server and the friendly server that brought our food to us provided us good service.
EDIT 10/18/16: The manager messaged me about my review and apologized for our experience saying there was a miscommunication about who was supposed to be serving our table. Upgrade to 3.5/5.
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