So I've only been here once but had a great experience. Some other reviewers indicated that the good reviews were paid for. This is not a paid review. I had a male nail tech who was very friendly. I asked for cat eye nails but they didn't look quite how I wanted after he started. I'm not sure if he had done them before. However he showed me "halo" nails and did those instead no extra charge. It was not perfect which is why I'm not doing 5 stars but they did a good job. It didn't take too long either. About an hour for the whole appointment. I like that you can make appointments online. They are open late 3 times a week. I would recommend them.