I called on a Saturday morning and they were able to get me in when I wanted. I was about 15 minutes late and they didn't seem to mind. I liked the fact that they took my dog back first thing rather than dragging out the process which I'm sure would've made it worse for her saying goodbye. They took almost 2 hours and when I came to pick her up they had done everything I had requested and were very kind. The place is decorated really cute and it seems to be very clean. There was a mess when I walked in and they cleaned it up right away. My 7 lb. pomeranian/chihuahua was only $25! Great deal and great service! This is definitely my new groomer!