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| - My roommate and I were huge fans of Black Box Fix; and we were very excited to try the bistro as soon as it opened. We went in around 8 PM on a Thursday, excited to get some of our favorite burgers in Cleveland again. The new location is quite nice and has a great ambiance, the open garage door allows for a nice breeze and lets you look out on to Lee Road. I'm sure it will be much nicer once construction finishes on Lee. We were rapidly seated and handed menus.
We ordered the corn appetizer and asked for some waters initially. The appetizer came out in a fair amount of time, they were exceptional in flavor. However we were served the appetizer without any small plates or cutlery; we requested some plates and cutlery and were brought plates but again no cutlery. So we resorted to eating it with our hands. Flavor and seasoning were spectacular thus far, but the service left something to be desired.
Prior to the appetizer coming out we had both ordered the Hibachi burgers done medium, and requested the fries extra crispy as we've always had issues with the fries from Black Box being rather floppy. We waited what felt like an exceptionally long time for our burgers to come out, and ultimately they came out. What followed was one of the more disappointing meals I've experienced, especially for a burger I've had before and loved in the past. The burger and fries were cold, so much so that the parmesan cheese that was placed on top of the fries didn't even soften. The burger that we requested done medium was clearly done rare and quite pink in the center. The patty and shrimp on the burger as well as the bun were cold. The worst part was that fries, which we had requested extra crispy, were still rather flaccid.
For desert we ordered the Pineapple Express Cake, which was pretty much a pile of whipped creme in a pie crust with a canned pineapple ring on it. I'll take fault for this as I should have read the description on the menu where it stated it was whipped creme. To be fair though, it shouldn't be called a cake. We requested our checks, after handing us our check the waitress stood over our shoulders watching and waiting for us to tip which felt quite awkward.
Overall it took my roommate and I slightly under 2 hours to get a burger and fries, which came out cold. The flavors were there and taste was good, the high quality of the ingredients being used was evident, and the ambience was great. The service left quite a lot to be desired.
I give any new restaurant two chances before I write it off so I will visit again in a few weeks just incase the events of my first visit were due to them being newly opened. Until then however I will hesitate before recommending it to friends or colleagues. I will update my review after my next visit.
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