I vistied this office for years because this is where JoEllen Embry practiced and she has been my go-to WHNP for 10 or 12 years now. So this review is NOT a reflection on JoEllen but of this office and how they run their business.
They're so busy with patients but they refuse to extend their hours and on Fridays they even close at noon! Then you get there on time but you're not taken back to a room for at least a half hour over your appointment then you sit in the room for another half hour before your doc comes in. However, if you're running late they won't work with you. Plus, I would literally have to schedule an appointment with JoEllen 8 months ahead of time. That is absolutely ridiculous and unacceptable. JoEllen also had no time to discuss much while I was there because she was so swamped. I've known her for many years and while she was here she always seemed overworked and stressed. Other office quirks I didn't care for were the long hold times when I called in or being made to feel like I was a bother to the front desk ladies. I also kept dealing with billing issues with this office with how they coded things for my insurance. I have not had issues since following JoEllen to her new practice in Mesa. Lastly when JoEllen left their practice no one from their office bothered to inform me. Knowing that I have ONLY seen JoEllen they should be well aware of my opinion on who sees me and they allowed me to keep my appointment and not tell me someone else would be seeing me. That is unprofessional. I just so happened to call to confirm my appointment with her the day before and they said it wouldn't be with JoEllen. I immediately cancelled my appointment. Dealing with woman issues is stressful enough on its own, I don't need excess stress added to it.