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  • Sorry - an employee can definitely ruin it for me! I used to take my girls into the Sweet Factory at Galleria Mall about once a month. They each have a fave candy so I let them get 1/4 pound each and it lasts them for days. NORMALLY, the employees are VERY sweet and helpful. They smile, converse, offer samples, recommend items, etc. Last Saturday, my girls begged to go to the mall just to visit the Sweet Factory. I agreed, as it had been a long time since they had eaten candy. We walked inside and were IGNORED by the new, young girl at the register. My youngest (age 5) even ran up to her and said, "Hi! We are going to buy candy today"! She STARED at my child and ignored her. I became irritated but I let it go. We grabbed our candy and went to the register to pay. She seemed irritated that we were in the store. (We did NOTHING wrong, we were quiet and quick). As we were at the register, I noticed a more regular employee, an older woman (older than the girl at the register) and the girl suddenly perked up and GREETED the next customers who came in. It became GLARINGLY OBVIOUS that the young employee was only being "nice" when her boss was around. The older woman went into the back and we continued to pay. She proceeded to say NOTHING to us, not even "thank you" when she handed over the bag. The only time she seemed alert was when the other woman was around. As we excited the store, I was MAD. She was rude, pure and simple. I made a comment to my husband her rudeness. At the same time, another customer (a man and his young son) approached us. He was behind us in line. He asked, "Was she as rude to you as she was to us?" I wanted to call the store and complain about her but I felt like giving her the benefit of the doubt. But the more I think about how FAKE she was around her boss and RUDE to my children, I'm over it. We are not going back.
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