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| - We were so excited when this finally opened as we go to Geisha House (next door) quite frequently. Live very close and are always looking for food options. Well....the excitement was deflated the moment we stepped in this location. We ordered a 65.00 order for take out. We had family in town from Ohio and was hoping this was the best option for all of us. I did this online at 3 pm. Requested pick up to be 6pm. We arrived at 5:50 pm. Stood at the register for literally 5 minutes before we were even greeted. Not a "hello, welcome"? The Manager saw us and seemed surprised that we had not been greeted. There was a young gentleman working that was very apologetic and qutie pleasant. Wish I could say the same for the Manager. Told him we were there to pick up our order. After leaving for several minutes, he returned to say they were out of chicken which I ordered. Out of chicken? Well...come to find out, he informed us that a large party came in earlier and whiped him out. Wow. So, we said to him, basically you gave away our order? He offered another meat choice. But of course, that would be expected. Seeing as we had no choice, we opted for the turkey (which was underwhelming at the least). He also "threw" in another meat choice. I would have much rather had the chicken we ordered 3 hours previous, but that is what he offered. Actually, would have much rather received a discount off of our meal or at the very least a gift certificate to try to get us to return. Well, that will not be happening, sorry to say. I am in customer service and have been for many years, and this experience has to rate up there with the worst. Can you imagine going to pick up your pizza and they say "sorry, we gave your pizza to someone else, but we have this for you!" Have to say this is the first time we have ever experienced this in our lives. Just had to laugh at this point. Food was ok. Not great, not terrible. Hope they get it together or they will fail miserably.
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