I brought in a coupon and asked them if I could use it, before I even sat down. They said it wasn't a problem. But once I went to pay, they didn't want to honor it. They even wanted to charge me for having to mix extra hair dye. My hair isn't even shoulder length, and there was a ton of extra mixture in the bowl. There was no reason she needed extra. The color I picked was "light ash brown", which apparently turns into "dark ass black" when your stylist is outside smoking a cigarette and leaves the color on for ten minutes too long. All in all, the staff was very unprofessional, and the lady that did my hair looked like she just rolled out of bed that morning and threw on some old ratty clothes. I don't even think she had brushed her hair. What a slob.