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| - UPDATE
A bit after I posted the below review, I did receive a call from the company to discuss. They were very apologetic and understanding. They did take my suggestion of not having the customer fill out the survey right away and have now instituted a mail in process instead. They also offered a Home Depot gift card (or payment to my landscaper) for my trampled plants. She also indicated she knew exactly what I was talking about on the interaction between the installers because that is their way. She did speak to them on keeping a more professional attitude while on the job site. I very much appreciated the follow up. A lot of companies do nothing with complaints even when you send it directly to them. I have already referred someone else to the company.
ORIGINAL REVIEW
I wanted to add a review to the actual company's website, but I could not figure it out. I'm curious where all the testimonials came from.
I have mixed feelings on my experience. In the end, I think I ended up with some beautiful windows, though. My salesperson was very engaging. I felt pretty confident in my decision to go with American Vision Windows after that first experience. There was some miscommunication on scheduling the measurement, but it worked itself out fairly quickly. I started to lose confidence when I was told a specific date that my windows would be in, but never heard anything from the company four days after that date. When I called them to find out where my windows were, I was told they had just received them and they could schedule my install in 2 weeks. Since I only had Saturday install available, that was understandable. The Friday before my install, they called to reschedule to the following weekend because the rainstorm (that just occurred that day) had put them behind two days. Again, I guess that was fairly understandable, but I felt like the peon that was the easiest to push off.
Luckily the installers did show up the following Saturday on the earlier side of the provided time frame. I kind of don't know what to say about the install. There were two guys, one seemed to know what he was doing, the other I had less confidence in. The job took 4 hours to install 6 windows. During the entire transaction I was never told how long the install would take, so I'm not sure if that was normal or not. The two guys actually seemed to be fighting during the entire install. I believe the head guy was joking around with the other by basically telling him he sucked. I think the other guy was genuinely getting angrier and angrier. In all honesty, I was very uncomfortable being in my own house while the install was going on. I was a bit disappointed in the cleanup of the job. I ended up having to cleanup inside the window tracks and windowsills on the inside and brush off the sills on the outside. I don't feel I should have had to do that. Before they left, I was handed a survey to review the entire process (salesperson, overall experience, install). I think that is a horrible practice that needs to be changed. I didn't want to sit there writing out a review on all of the above while the installer is waiting for me, and then hand it right back to him. What it did cause me to do is overstate my review because I'm not going to give the installers 2 stars and hand the paper back to the person I just reviewed.
I can't say I would recommend this company, but I feel the way customer service has been going, it's really a tossup on what you will get from any company.
P.S. I forgot to mention my plants. I have recently spent a lot of my own time and money on landscaping my backyard so this stuck out to me big time. I understand when installing windows it's difficult to pay attention to the foliage below your feet, but I think some attempt to not trample all over the plants would be very much appreciated. For example, when washing the windows, I think an effort can be made not to stand directly on top of a plant and twist your foot back and forth. I'm still hoping I do not loose a couple of plants due to the trauma they endured.
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