I went to chapman looking for a car to replace my Range Rover. Prior to going to chapman, I visited a few other dealerships and had intentions of going to a few others after Chapman as well. When I walked in I was greeted by JC Chokrach. I told JC what I was looking for and we walked through the showroom. In the showroom was a brand new M5 that I fell in love with. The sticker price was more than I wanted spend, but I also loved the car. JC helped with setting up a test drive right away and he helped educate me about all of the new features in the M5. I felt extremely comfortable while with JC and never felt as if I was being sold on the car, Chapman was very different than the other dealerships I had been to. I decided not to buy the car at that time as I was short on time and I wanted to make sure I wasn't impulse buying.
It just so happened that I left for vacation in two days and wouldn't be back in town for a few days. While I was on vacation I decided that the car was what I wanted. JC's approach to helping me find the car I wanted allowed me to decide whether or not I wanted the car and I didn't feel like I was being sold on it like a typical high pressure dealership. I contacted JC and together while Tom Iles, they put together the necessary paperwork to complete the purchase.
The overall process at Chapman was by far my best experience I've ever had. JC and Tom helped make my car buying experience a pleasant one to say the least. The great service did not stop there, I had a few mechanical issues with the car and JC and Tom both got involved to make sure I was well taken care of while visiting the service department.
Long story short, I don't think that I will ever buy a car from anyone else after my great experience with JC, Tom and Chapman BMW on Camelback.