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  • WHY IS IT... ...that many complain about STARBUCKS and their size and scope, yet competitors fail to equal their customer service. Almost every time I give someone else a chance whether it's an indie coffee shop or a competitor such as Coffee Bean, I hear things like this from my visit to this store today... "Oh, that dark roast will take 5 minutes, but I can do an Americano, or perhaps you'll take the light roast?" No... If I wanted that, I would have asked for that. I will take my $1500 annual expense on my walkabout coffee drinking elsewhere. You LOSE Coffee Bean :( If you want my business, you have to keep up with my coffee needs which aren't demanding at all.
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