Now THIS is customer service. Much improved!!
CASH REGISTER
I went to guy buy a shirt, got to the cash and she charged me full price. I vaguely remembered that the shirt was on sale. This is how it went down.
Me: "I think the shirt is on sale, but I'm not sure"
Cash: "oh sure, let me check" (she checks the flyer), "you're right!" (punches in the sale price)
Me: "hmm...I think the rack said it was this $XX amount"
Cash: "Let me call the department"
(I ran over myself to check the price and came back at the same time as the sales rep in the department)
Me: "I was wrong. You punched in the right amount"
Cash: "oh not a problem. It's always good to double check"
And that my friends is how you handle a price check. There was no judging, no rolling of the eyes, no "sigh", but was validation from the cashier that it was ok to check.
I would go to this Zeller's any day now compared to the one at Thorncliff. Thorncliff could definitely learn a thing or two from this location.