Party of 4. They said the wait time was 25 minutes at 6:45pm on a Friday. About 16 customers were waiting to be seated in the waiting area, and a few more in the bar area. It took about 25 minutes to be seated...but we counted at least 9 unoccupied tables and 40 unoccupied seats in the area we were seated. I Ordered the Steak Chili Baker. Bread was hot. The Chili inside - STONE COLD. Like someone opened a can of .89 cents Chili from a shelf and and simply spooned it in. The menu indicated it would be topped with "Cheddar Cheese", 3 small shreds of cheese. I tried 2 spoonfuls, the meal (if that's what Claim Jumper calls a meal), was sent back 98% untouched. When I told the server it was cold, she simply said she would have it "heated up". This response is what made me furious. Manager came buy a few moments later with a most insincere apology and his only response was an attempt to sell me something else. The sales receipt shows "Kitchen Error, COLD" on it where they backed out the cost. Cold either means not cooked, or cooked and then left out until room temperature. Either way, this is a health hazard. I will be notifying Southern Nevada Health District.
UPDATE 3/15/2012
Both the Assistant Manager and the Manager called me (I submitted a complaint on the Claim Jumper Website) to offer their apologies and express how they will better coach their staff.