I ordered a Papa Burger and Onion Rings and a Diet Root Beer.
I have come to discover that the burgers at A&W are superior to most other fast food establishments. The burger actually tastes like high quality beef.
The onion rings are some of the best you can find anywhere. They are served in a mini fryer basket if you are eating in and they are plentiful.
The root beer was served in an ice cold glass mug. Great!!
So why isn't this a 5 star review. Because this was not close to a 5 star experience.
When I walked into this restaurant it was my first time there. It's a good things that there were pictures on the menu and the order taker spoke English because there isn't one word of English on any sign or on this menu in this particular establishment!! Really A&W? I am visiting from the USA. I guess you don't want my business so if I walk into another A&W restaurant anywhere in Montreal and the menu doesn't have at the least a description of the food in English like 99% of other restaurants in Montreal then I'm turning my ass around and going elsewhere.
There were other issues. The restaurant was a mess. In spite of their being only one or two other customers and no orders in process, none of the staff was cleaning up. You could see food and other garbage strewn across the floor kitchen area. There were many empty tables and most of them needed to be wiped down. I was about to say something to the manager but he was too busy pacing across the restaurant talking on his cell phone (see photo attached).
Come on A&W. I have been coming to your restaurants since I was a child - for more than 50 years and I have never felt so unwelcome or displeased at the cleanliness of the establishment. We all know what happens when the management doesn't care about the appearance of their restaurant, the quality of the food starts to suffer.