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| - Bottom line - Vanessa is wonderful, and we are clients for life! Here's our story...
Hubby and I recently made the full-time transition to Ahwatukee from our long-time home in Atlanta. That meant a cross country trip (via TLC pet transport which is also a great company BTW) for our two older cats. For all you cat owners out there you know cats aren't crazy about change or travel, so they were somewhat freaked out by the cross country trip. Shortly after the cats arrived we engaged Vanessa for a very short assignment - a quick overnight getaway while we celebrated my husband's birthday.
Vanessa had arranged an in-home visit with us prior to this first assignment. We felt comforted by the fact that she took notes, familiarized herself with our home and the kitties, etc. She understood our concern about leaving our "babies" so soon after the move and assured us that she would take extra good care of them.
Everything worked well for us during the get-away, but during that time poor Vanessa fell and broke her foot. Despite her personal injury she was on the phone arranging for a colleague to take care of our babies. There was no lapse in service to us, and the kitties were well cared for as promised.
So, a couple of weeks later when we had to return to Atlanta for some doctor appointments and to drive a second car to Ahwatukee, we once again engaged Vanessa. She explained to us that her mobility was still limited by her foot injury, but assured us that she had colleagues who, under her supervision, would provide loving care for the cats. We felt comfortable with that.
Now the fun begins... Second night of our cross-country trip Vanessa called to tell us that the lock on the front door was broken and they couldn't get in to care for the cats. We were on the phone for some time trying to think of options, but there was no other access. Finally, I called a locksmith and put him in touch directly with Vanessa. She was wonderful, arranging a time to meet the locksmith, facilitating all the details and overseeing the installation. Problem solved and life goes on.
The next day during a visit with family in Dallas my husband fell and broke his hip. Trip to emergency room that Sunday night, hip replacement surgery the next day, then three more days in hospital in Dallas. Shortly thereafter we moved hubby to a rehab facility and learned that he would need at least a month of therapy before continuing our journey home to AZ. Yikes!
I had immediately contacted Vanessa to tell her of our situation and to explain that the 10 day assignment was now going to be over a month. Again, she assured us that we shouldn't worry that the cats would be cared for. That has proven to be very true!
Vanessa has gone above and beyond in so many ways. She has bundled and shipped our mail to us. She has inventoried pet supples and advised us on getting free home delivery of additional supplies in our absence.
One thing that was causing me immense stress was that I had shipped my desktop computer from Atlanta to Ahwatukee to coincide with our original return date. Of course our unexpected delay meant that my computer couldn't be delivered nor returned to point of shipping because we would be at neither address. I was going bonkers thinking about losing my computers (and e-files)! Working with Vanessa and UPS, I was able to redirect delivery to Vanessa's house where it was safely received. She then hauled it over to our house where it now awaits m return.
Ok, this review is turning into "War and Peace". Hopefully you now understand why I opened this review by saying we are customers of Vanessa for life. She is amazing and so much more than a pet sitter.
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